The standard let’s-bring-someone-in-to-help-us-with-X approach often misses the system within which the problem lives. What’s the relationship between X and the rest of the alphabet?
A school wants to build a “culture of feedback,” where supervisors, supervisees, and colleagues feel skilled and comfortable in giving feedback to one another. So they hire a consulting team to teach feedback skills. On the professional development day, the consultants introduce a particular feedback model, participants practice a bit, and some folks get excited about the work. A month later, however, the community is no further in creating a culture of feedback.